Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Service Request Input

Input representation details such as product, business object, and request attributes required to create a service catalog request.

JSON example

1{
2  "attributes": {
3    "priority": "High",
4    "requestedBy": "agent@example.com"
5  },
6  "businessObjectId": "500xx00000123AB",
7  "context": {
8    "channel": "Web",
9    "region": "NA"
10  },
11  "createdFromRecord": "500xx0000009XYZ",
12  "productAttributes": [
13    {
14      "id": "a1Bxx0000001ABC",
15      "quantity": 1
16    }
17  ],
18  "productId": "01txx0000009DEF"
19}

Properties

Name	Type	Description	Required or Optional	Available Version
`attributes`	Object	Key-value attributes used to capture request-specific details for downstream processing.	Optional	63.0
`businessObjectId`	String	Identifier of the business object record associated with the service request.	Optional	63.0
`context`	Object	Context payload that provides additional runtime details for request evaluation.	Optional	63.0
`createdFromRecord`	String	Identifier of the originating record used to create this service request.	Optional	66.0
`productAttributes`	Product Attribute Input[]	List of product attribute selections and quantities included in the request.	Optional	64.0
`productId`	String	Identifier of the product for which the service request is created.	Required	63.0

Industries Common Resources Developer Guide

Service Request Input