Omni-Channel Developer Guide
jNote: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.
Omni-Channel Components for the Salesforce Console Integration Toolkit
The Salesforce Console Integration Toolkit includes several objects that let you
control how Omni-Channel works within the Salesforce console for your organization. If your org
is using Salesforce Classic, use Salesforce Console Integration Toolkit methods.
If you need more information on the Salesforce Console Integration Toolkit, see Salesforce Console Integration Toolkit for Salesforce Classic.