Omni-Channel Developer Guide

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Omni-Channel Developer Guide
Omni-Channel Objects
Omni-Channel Metadata API Types
Omni-Channel Components for the Salesforce Console
Lightning Console JavaScript API
Salesforce Console Integration Toolkit
Methods
Methods for Console Events
External Routing for Omni-Channel
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Omni-Channel Components for the Salesforce Console Integration Toolkit

The Salesforce Console Integration Toolkit includes several objects that let you control how Omni-Channel works within the Salesforce console for your organization. If your org is using Salesforce Classic, use Salesforce Console Integration Toolkit methods.

If you need more information on the Salesforce Console Integration Toolkit, see Salesforce Console Integration Toolkit for Salesforce Classic.