Omni-Channel Components for the Salesforce Console Integration Toolkit
The Salesforce Console Integration Toolkit includes several objects that let you
control how Omni-Channel works within the Salesforce console for your organization. If your org
is using Salesforce Classic, use Salesforce Console Integration Toolkit methods.
If you need more information on the Salesforce Console Integration Toolkit, see Salesforce Console Integration Toolkit for Salesforce Classic.