Public Sector Developer Guide
jNote: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.
Transcript Class
Stores the conversation between customers and agents in written format, specifying the
roles of the participants and their messages.
Namespace
Transcript Constructors
The Transcript class includes these
constructors.
Transcript(role, message)
Creates an instance of the DataRetrieval.Transcript
class by using specified parameters to store the role and message of the participants associated
with a transcript.
Signature
public Transcript(String role, String message)
1DataRetrieval.Transcript, newinstance, [String, String], DataRetrieval.TranscriptParameters
- role
- Type: String
- Role of the participant in the conversation.
- message
- Type: String
- Message exchanged during the conversation between a customer and an agent.