Salesforce Voice with Partner Telephony Developer Guide

Overview
Recent Changes
Publish Partner Telephony Package
Set Up Your Production Org
Add Support for Voice Resiliency
Connect Telephony System to Salesforce
Set Up Authentication
Customize Your Implementation
Key Provisioning
Add a Partner Settings UI to Omni-Channel
Configure Multiple Connector URLs
Customize Error Messages
Communicating with Lightning Components
Start Calls
During Call Actions
Post-Call Actions
Route Calls
Transfer Calls
Disable Call Actions
Desk Phone Support
Enable Headset Support
Additional Info
Apex Reference
Service Cloud Connector API Reference
Troubleshooting
PDF

Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Provision Contact Center Keys Automatically

When a contact center is created and connected with the partner telephony system, the public key for the contact center can be provisioned automatically with an Apex call to the partner system.

The key can also be renewed by clicking the Update Key button in the contact center details page, or by using the Update Key dropdown action in the contact center list page.

Update the contact center key during scheduled maintenance or off-peak hours to avoid any disruptions.

Update key button

For automated key provisioning and renewal, the following requirements must be met:
  1. Partners must set the CapabilitiesSupportsKeyProvisioning capability to true in their ConversationVendorInfo object.
  2. The Apex integration class must implement the KeyProvider interface. This interface includes the getPublicKey method, which is called when the key is provisioned or renewed and returns the public key and its expiration date.

    When a contact center has an expired public key, the expiration date on the contact center details page and the contact center list page has a red circle with a slash icon next to it. When the public key expires within 5 days, it has a yellow warning icon next to it.