Salesforce Voice with Partner Telephony Developer Guide

Overview
Recent Changes
Publish Partner Telephony Package
Set Up Your Production Org
Add Support for Voice Resiliency
Connect Telephony System to Salesforce
Set Up Authentication
Customize Your Implementation
Start Calls
During Call Actions
Post-Call Actions
Route Calls
Transfer Calls
Disable Call Actions
Desk Phone Support
Enable Headset Support
Additional Info
Einstein Conversation Insights (Call Coaching)
Replay Active Calls on Refresh
Host the Connector as a Visualforce Page
Call Scenario Diagrams
Line-Specific Controls
Download Connector Logs
Apex Reference
Service Cloud Connector API Reference
Troubleshooting
PDF

Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Download Connector Logs

Partners can log messages from their connector and then download these logged messages as a text file.

To enable logging, set debugEnabled to true in the CapabilitiesResult object that is returned as a result of the getCapabilities() method in the connector interface.

When debugEnabled is set to true, Settings in Omni-Channel has a new link titled “Download agent debug information” under Debugging. Click this link to download a text file that contains the data logged.

To log a message in the connector:

import { log, Constants } from 'scv-connector-base';

Example for logging an error message:

log({message: "Log this error"}, Constants.LOG_LEVEL.ERROR);

Example for logging an info message:

log({anyobject: 1}, Constants.LOG_LEVEL.INFO);