Salesforce Voice with Partner Telephony Developer Guide

Overview
Recent Changes
Publish Partner Telephony Package
Set Up Your Production Org
Add Support for Voice Resiliency
Connect Telephony System to Salesforce
Set Up Authentication
Customize Your Implementation
Start Calls
During Call Actions
Post-Call Actions
Route Calls
Omni-Channel Flows
Add Contact Center Channels to Enable Routing
Queue Mapping and Rep Mapping
Enable the Voice Extension Page in Lightning App Builder
Understand Rep Statuses
Two-Way Rep Status Syncing
Handling Missed Calls and Call Errors
External Routing
Unified Routing
Transfer Calls
Disable Call Actions
Desk Phone Support
Enable Headset Support
Additional Info
Apex Reference
Service Cloud Connector API Reference
Troubleshooting
PDF

Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Enable the Voice Extension Page in Lightning App Builder

Configure this feature so administrators can add custom voice controls to their Omni-Channel softphones using the Voice Extension FlexiPage in the Lightning App Builder.

Administrators can create and customize Voice Extension pages, then enable them in a contact center so that any rep in the org can use the feature. For steps on how to enable and configure the Voice Extension Page, see the Enable the Voice Extension Page in Lightning App Builder page in the Salesforce Voice with Telephony Providers Implementation Guide.