Service Cloud Voice for Partner Telephony Developer Guide

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Overview
Recent Changes
Publish Partner Telephony Package
Set Up Your Production Org
Add Support for Voice Resiliency
Connect Telephony System to Salesforce
Set Up Authentication
Customize Your Implementation
Start Calls
During Call Actions
Post-Call Actions
Route Calls
Omni-Channel Flows
Add Contact Center Channels to Enable Routing
Queue Mapping and Rep Mapping
Enable the Voice Extension Page in Lightning App Builder
Understand Rep Statuses
Two-Way Rep Status Syncing
Handling Missed Calls and Call Errors
External Routing
Unified Routing (Beta)
Transfer Calls
Disable Call Actions
Desk Phone Support
Enable Headset Support
Additional Info
Apex Reference
Service Cloud Connector API Reference
Troubleshooting
PDF

Enable the Voice Extension Page in Lightning App Builder

Configure this feature to let administrators add custom voice controls to their Omni-Channel softphones using the Voice Extension FlexiPage in the Lightning App Builder.

Administrators can create and customize Voice Extension pages, then enable them in a contact center so that any rep in the org can use the feature. For steps on how to enable and configure the Voice Extension Page, see the Enable the Voice Extension Page in Lightning App Builder page in the Service Cloud Voice Implementation Guide.