lightning:conversationNewMessage

Messaging event triggered when the customer sends a new message. In Enhanced Messaging channels, this event is triggered only for text messages. This event is not triggered for messages with files or rich content. To work with Enhanced Messaging channels, the session must be active and the Enhanced Conversation Component must be visible on the page.

Response

Name	Type	Description
recordId	String	The ID of the work record that’s associated with the current conversation.
content	String	The message sent by the customer.
name	String	The name of the user who sent the message. This name matches the username displayed in the conversation log.
type	String	The type of message that was received, such as an Agent or Visitor message.
timestamp	Date/Time	The date and time the message was received.

Example

Component code:

1<aura:component implements="flexipage:availableForAllPageTypes" access="global" description="Conversation toolkit api sample">
2  <lightning:conversationToolkitAPI aura:id="conversationKit" />
3  <aura:handler event="lightning:conversationNewMessage" action="{!c.onNewMessage}" />
4</aura:component>

Controller code:

1({
2    onNewMessage: function(cmp, evt, helper) {
3        var recordId = evt.getParam('recordId');
4        var content = evt.getParam('content');
5        var name = evt.getParam('name');
6        var type = evt.getParam('type');
7        var timestamp = evt.getParam('timestamp');
8
9        console.log("recordId:" + recordId + " content:" + content + " name:" + name + " timestamp:" + timestamp);
10    }
11})

Salesforce Console Developer Guide

lightning:conversationNewMessage

Response

Example