lowerAgentWorkFlag for Lightning Experience
Lowers a flag for this agent work item.
| Name | Type | Description |
|---|---|---|
workId | string | The ID of the work item to lower the flag on. |
Component code:
Controller code:
This method returns a promise that, upon success, resolves to true and is rejected on error.
When Omni-Channel Fallback Mode is enabled, the raise and lower flag feature isn’t supported. If this method is used, it doesn’t perform any operations and always resolves to true.
See Also