Industries Common Resources Developer Guide

Industries Common Resources
AI Accelerator and Scoring Framework
Action Launcher
Actionable List Members
Actionable Segmentation
AI Relationship Research
Business Rules Engine
Collections and Recovery
Context Service
Criteria-Based Search and Filter
Data Processing Engine, Batch Management, and Monitor Workflow Services
Digital Lending
Discovery Framework
Decision Explainer
Einstein Relationship Insights
Einstein Standard Invocable Actions
Engagement
Engagement Standard Objects
Engagement Connect APIs
Apex Reference
ConnectApi Namespace
DataRetrieval Namespace
Engagement Class
Engagements Class
EngagementRecordDetails Class
EngagementRecordDetailsList Class
ObjectDetailsRepresentation Class
RecordDetailsRepresentation Class
FieldDetailsRepresentation Class
RecordTranscripts Class
RecordTranscriptsList Class
Transcript Class
Transcript Constructors
Integrate the Engagement Objects Into Your CTI System
Group Membership and Households
Identity Verification
Intelligent Document Reader
Intelligent Form Reader
Interest Tagging
Omnistudio
Outcome Management Developer Guide
Outreach List
Process Compliance Navigator
Record Alerts
Record Rollup Definitions
Scheduled Reminders
Sentiment Insights
Service Process Studio
Stage Management
Timeline
Unified Catalog
Virtual Calls
Associated Objects
IndustriesSettings
Industries Object Access by Community License
Access Industries Features Deployed Using Managed Packages
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Transcript Class

Stores the conversation between customers and agents in written format, specifying the roles of the participants and their messages.

Namespace

DataRetrieval

Transcript Constructors

The Transcript class includes these constructors.

Transcript(role, message)

Creates an instance of the DataRetrieval.Transcript class by using specified parameters to store the role and message of the participants associated with a transcript.

Signature

public Transcript(String role, String message)

1DataRetrieval.Transcript, newinstance, [String, String], DataRetrieval.Transcript

Parameters

role
Type: String
Role of the participant in the conversation.
message
Type: String
Message exchanged during the conversation between a customer and an agent.

Transcript()

Creates an instance of the DataRetrieval.Transcript class.

Signature

public Transcript()

1DataRetrieval.Transcript, newinstance, [], DataRetrieval.Transcript