Industries Common Resources Developer Guide

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Industries Common Resources
AI Accelerator and Scoring Framework
Action Launcher
Actionable List Members
Actionable Segmentation
Business Rules Engine
Collections and Recovery
Context Service
Criteria-Based Search and Filter
Data Processing Engine, Batch Management, and Monitor Workflow Services
Digital Lending
Discovery Framework
Decision Explainer
Einstein Relationship Insights
Einstein Standard Invocable Actions
Engagement
Engagement Data Model
Engagement Connect APIs
Engagement API Resources
Engagement Interactions (POST)
Engagement Interaction (DELETE, GET)
Engagement API Requests
Engagement API Responses
Apex Reference
Integrate the Engagement Objects Into Your CTI System
Group Membership and Households
Identity Verification
Intelligent Document Reader
Intelligent Form Reader
Interest Tagging
Omnistudio Business APIs
Outcome Management Developer Guide
Outreach List
Process Compliance Navigator
Record Alerts
Record Rollup Definitions
Scheduled Reminders
Sentiment Insights
Service Process Studio
Timeline
Virtual Calls
Associated Objects
IndustriesSettings
Industries Object Access by Community License
Access Industries Features Deployed Using Managed Packages
PDF

Engagement Interaction (DELETE, GET)

Resource for getting or deleting an engagement interaction record.
Resource
/connect/service-excellence/engagement-interactions/${engagementInteractionId}
Resource Example
https://yourInstance.salesforce.com/services/data/v64.0/connect/service-excellence/engagement-interactions/${engagementInteractionId}
Available version
55.0
Requires Chatter
No
HTTP methods
DELETE, GET
Response body for GET
Engagement Interaction Fetch Output