Industries Common Resources Developer Guide

Industries Common Resources
AI Accelerator and Scoring Framework
Action Launcher
Actionable List Members
Actionable Segmentation
AI Relationship Research
Business Rules Engine
Collections and Recovery
Context Service
Criteria-Based Search and Filter
Data Processing Engine, Batch Management, and Monitor Workflow Services
Digital Lending
Discovery Framework
Decision Explainer
Einstein Relationship Insights
Einstein Standard Invocable Actions
Engagement
Group Membership and Households
Identity Verification
Intelligent Document Reader
Intelligent Form Reader
Interest Tagging
Omnistudio
Outcome Management Developer Guide
Outreach List
Process Compliance Navigator
Record Alerts
Record Rollup Definitions
Scheduled Reminders
Sentiment Insights
Service Process Studio
Service Process Studio Metadata Types
Apex Reference
Service Process Studio Invocable Actions
Service Process Studio Connect APIs
Service Process Studio Connect API Use Cases
Stage Management
Timeline
Unified Catalog
Virtual Calls
Associated Objects
IndustriesSettings
Industries Object Access by Community License
Access Industries Features Deployed Using Managed Packages
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Service Process Studio Metadata Types

Use the Service Process Studio metadata types to set up your Service Process use case. Define attributes, OmniScripts, flows, classes, and the Integration Definition.
Available in: Lightning Experience
Available when the admin settings for Service Process Studio are enabled. The Salesforce org must have the CRM Plus license and the product’s CRM license.

The following list links to reference information for these metadata types.

  • IntegrationProviderDef

    Represents an integration definition associated with a service process. Stores data for the Industries: Send Apex Async Request and Industries: Send External Async Request invocable actions.

  • ServiceProcess

    Represents a process created in Service Process Studio and its associated attributes.