Embedded Service Chat SDK for iOS Developer Guide

Embedded Service Chat SDK for iOS Developer Guide
Release Notes
Service Cloud Setup
SDK Setup
iOS Tutorials & Examples
Chat
Overview
Quick Setup
Use Einstein Bots with Chat
Handle Custom URLs in Chat
Notifications for Chat Activity
Configure a Chat Session
Listen for State Changes and Events
Show Pre-Chat Fields to User
Create or Update Salesforce Records from a Chat Session
Check Agent Availability
Transfer File to Agent
Block Sensitive Data in a Chat Session
Build Your Own UI with the Chat Core API
SDK Customizations
Troubleshooting
Data Protection and Security
Reference Documentation
Additional Resources
PDF

Chat in the Service Chat SDK for iOS

Using Chat within the Service Chat SDK, you can provide real-time chat sessions from within your native app.

The legacy chat product is scheduled for retirement on February 14, 2026, and is in maintenance mode until then. During this phase, you can continue to use chat, but we no longer recommend that you implement new chat channels. To avoid service interruptions to your customers, migrate to Messaging for In-App and Web before that date. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time. Learn about chat retirement in Help.

Important

Once you’ve set up chat for Service Cloud, it takes just a few calls to the SDK to have your app ready to handle agent chat sessions.

Chat session

This chat session can be minimized so that the user can continue to navigate from within the app while speaking with an agent. And if you've implemented Einstein Bots, the user first speaks with a chat bot before optionally getting transferred to an agent.

When an agent sends links to your users, they see link previews right from within the chat session. The SDK tries to use Open Graph meta tags (og:title, og:description, og:image) to extract relevant information for the preview.

Chat hyperlinks

You can also customize the look and feel of the interface so that it fits naturally within your app. These customizations include the ability to fine-tune the colors, the fonts, the images, and the strings used throughout the interface.