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Omni-Channel Developer Guide
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Summer '26 (API version 67.0)
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Omni-Channel Developer Guide
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Omni-Channel Components for the Salesforce Console
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Salesforce Console Integration Toolkit
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Methods
Methods for Omni-Channel for Salesforce Console Integration Toolkit
Use these Salesforce Console Integration Toolkit API methods for Omni-Channel in Salesforce Classic.
acceptAgentWork
closeAgentWork
declineAgentWork
getAgentWorks
getAgentWorkload
getServicePresenceStatusChannels
getServicePresenceStatusId
login
logout
setServicePresenceStatus
Methods for Omni-Channel Console Events
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