Once you’ve played around with some of the SDK features, use
this section to learn how to customize the Service Chat SDK so that it fits the look
and feel of your app. This section also contains instructions for localizing strings in all
supported languages.
The legacy chat product is scheduled for retirement on February 14, 2026,
and is in maintenance mode until then. During this phase, you can continue to use chat, but we
no longer recommend that you implement new chat channels. To avoid service interruptions to your
customers, migrate to Messaging for In-App and Web before that date. Messaging
offers many of the chat features that you love plus asynchronous
conversations that can be picked back up at any time. Learn about chat retirement in Help.
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