Salesforce Voice with Partner Telephony Developer Guide
jSalesforce Voice with Partner Telephony Developer Guide
Connect your telephony system with Salesforce Voice (formerly Service Cloud Voice),
creating a unified and intuitive rep experience to give customers faster and more personalized
service. Salesforce process automation offers recommendations, initiates workflows, and reduces
post-call handle time to help reps resolve calls faster. If you’re a telephony provider that
wants to integrate your system with Voice, this guide is for you. We’ll walk you through
creating a connector and package for customers so they can add the power of Voice to your own
system.
| Available in: Lightning Experience |
| Available in: Performance, Enterprise, Unlimited, and Developer Editions |
| Available in: Sales Cloud, Service Cloud, and Government Cloud as an add-on license. Government Cloud is supported only on Salesforce Voice with Amazon Connect and Salesforce Voice with Partner Telephony. |
Be sure to bookmark the Voice Learning Map, a centralized collection of Voice resources that provides documentation, demos, and other useful resources for every step in your Voice implementation.