Case Info Wrapper

Input representation of a case related to the complaint.

Properties 

NameTypeDescriptionRequired or OptionalAvailable Version
accountIdStringID of the account associated with the complainant.Optional58.0
additionalInfoMap<String, Generic Object Wrapper>Additional information about the case.Optional58.0
descriptionStringDescription of the case.Optional58.0
originStringOrigin of the case. Possible values are:
  • Email
  • Phone
  • Web
Optional58.0
reasonStringReason for creating the case. Possible values are:
  • Breakdown
  • Equipment Complexity
  • Equipment Design
  • Feedback
  • Installation
  • Other
  • Performance
Optional58.0
statusStringStatus of the case. Possible values are:
  • Escalated
  • In Progress
  • New
  • On Hold
  • Response Received
  • Submitted
  • Waiting for Customer
  • Working
Optional58.0
subjectStringSubject of the case.Optional58.0