Complaint Info Wrapper

Input representation of the complaint details.

Properties 

NameTypeDescriptionRequired or OptionalAvailable Version
accountIdStringID of the account associated with the complainant.Optional58.0
additionalInfoMap<String, Generic Object Wrapper>Additional details of the complaint.Optional58.0
complaintSubTypeStringSubtype of the complaint. Possible values are:
  • Account Opening/Closure
  • Attempts to Collect Debt not Owed
  • Auto Debit Mandate
  • Cash not Dispensed
  • Communication Tactics
  • Credit Limit Changed
  • Credit Report / Credit Score
  • Delays / Timescales
  • Disputes over sum/charges
  • Errors / not following instructions
  • Fraud Handling
  • Inaccessible ATMs
  • Inaccessible Branch Entrances
  • Inaccessible Website
  • Inaccessible Mobile banking features
  • Misleading Advertising
  • Mobile Banking - Features or Functionality
  • No Written Notification About Debt
  • Online Banking Features or Functionality
  • Other General Admin/Customer Service
  • Others
  • Problem when Making Payments
  • Product Disclosure Information
  • Product Performance/Features
  • Unauthorized Transaction(s)Unclear Arrangement
  • Unclear Guidance
  • Unsuitable Advice
Required58.0
complaintTypeStringType of the complaint. Possible values are:
  • Accessibility Issues
  • Advising, Selling and Arranging
  • Digital or Technology
  • Financial Hardships or Collections
  • General Admin/ Customer Service
  • Information, sums/charges or product performance
  • Lending / Credit
  • Marketing or Corporate Communications
  • Others
  • Transaction Related
Required58.0
descriptionStringDescription of the complaint.Optional58.0
emailStringEmail ID of the complainant.Optional58.0
incidentDateStringDate the complaint-related incident occurred.Required58.0
priorityStringPriority of the complaint. Possible values are:
  • Critical
  • High
  • Low
  • Medium
The default value is Medium.
Optional58.0
productTypeStringProduct type related to the complaint. Possible values are:
  • ATM / debit card
  • Credit Card or Prepaid Card
  • Insurance
  • Investments
  • Merchant Services
  • Mobile / electronic banking
  • Money transfers, virtual currency, and money services
  • Mortgage / Home Finance
  • Other
  • Personal Loan / other loans
  • Vehicle loan or lease
Optional58.0
receivedDateStringDate of reporting for the complaint.Required58.0
statusStringResolution status of the complaint. Possible values are:
  • In Review
  • Pending
  • Resolved
  • Submitted
The default value is Submitted.
Optional58.0
subjectStringSubject of the complaint.Optional58.0