Identity Verification Data Model

The Identity Verification data model is used in configuring the process to verify the identity of a caller before their requests are processed by a call center agent.

  • IdentityVerificationProcDef

    Represents the definition of the identity verification process. Available in API version 54.0 and later.

  • IdentityVerificationProcDtl

    Used to configure the search function as well as the minimum number of verifiers for the identity verification process. Available in API version 54.0 and later.

  • IdentityVerificationProcFld

    Used to configure the questions or criteria for verifying the identity of a caller. Available in API version 54.0 and later.

Industries Common Resources
AI Accelerator and Scoring Framework
Action Launcher
Actionable List Members
Actionable Segmentation
AI Relationship Research
Business Rules Engine
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Data Processing Engine, Batch Management, and Monitor Workflow Services
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Decision Explainer
Einstein Relationship Insights
Einstein Standard Invocable Actions
Engagement
Group Membership and Households
Identity Verification
Identity Verification Connect APIs
Identity Verification Data Model
IdentityVerificationProcDef
IdentityVerificationProcDtl
IdentityVerificationProcFld
Identity Verification Metadata API
Identity Verification Tooling API Objects
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Intelligent Form Reader
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Outreach List
Process Compliance Navigator
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Record Rollup Definitions
Scheduled Reminders
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