Interest Tagging

Tags are words or short phrases that users can associate with Salesforce records to capture customer needs, interests, and opportunities.

When your users have their customer’s interests in mind, they can develop a deeper relationship with their customers during interactions.

Organize Interest Tags into Tag Categories, which let you group similar Interest Tags together to easily create reports and dashboards to show commonalities and opportunities with clients.

Interest Tagging Business APIs

Use the Interest Tagging Business APIs to give users a seamless API experience for Interest Tags.