Identity Verification

The Identity Verification feature gives you the ability to verify the identity of a customer before you share any sensitive information with them. Organizations across the world are required to comply with regulations that help to ascertain the customer’s identity and provide protection from losses and fraud. Failure to follow these regulations has legal consequences. Organizations must ensure that any person who seeks confidential information must first prove their identity and access.

Identity Verification Connect APIs

Use the Identity Verification Connect APIs to validate the identity of a representative or customer.
Identity Verification Data Model

The Identity Verification data model is used in configuring the process to verify the identity of a caller before their requests are processed by a call center agent.
Identity Verification Metadata API

Create and edit identity verification configuration using a Metadata API.
Identity Verification Tooling API Objects

Use Tooling API objects to create and update identity verification configuration.

See Also