Service Process Studio Connect API Use Cases

Use the Service Process Studio connect API use cases to invoke connect API resources to create and manage instances of particular service processes without using OmniStudio.

  • Transaction Dispute Management Use Case

    Transaction dispute management provides a streamlined process for users to capture and submit customer disputes related to financial transactions. You can use the Service Process connect API resource to create all the records related to a transaction dispute.

Industries Common Resources
AI Accelerator and Scoring Framework
Action Launcher
Actionable List Members
Actionable Segmentation
AI Relationship Research
Business Rules Engine
Collections and Recovery
Context Service
Criteria-Based Search and Filter
Data Processing Engine, Batch Management, and Monitor Workflow Services
Digital Lending
Discovery Framework
Decision Explainer
Einstein Relationship Insights
Einstein Standard Invocable Actions
Engagement
Group Membership and Households
Identity Verification
Intelligent Document Reader
Intelligent Form Reader
Interest Tagging
Omnistudio
Outcome Management
Outreach List
Process Compliance Navigator
Record Alerts
Record Rollup Definitions
Scheduled Reminders
Sentiment Insights
Service Process Studio
Service Process Studio Metadata Types
Apex Reference
Service Process Studio Invocable Actions
Service Process Studio Connect APIs
Service Process Studio Connect API Use Cases
Transaction Dispute Management Use Case
Stage Management
Timeline
Unified Catalog
Virtual Calls
Associated Objects
IndustriesSettings
Industries Object Access by Community License
Access Industries Features Deployed Using Managed Packages
Previous Versions