Support Overview Data Model

An overview of the most common Service objects and their relationships.

Data model diagram for Support Overview

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Entities/Objects Included

Account, Account Contact Relation, Case, Case Article, Case Comment, Case History, Case Milestone, Case Related Issue, Case Solution, Case Team Member, Case Team Role, Category Data, Category Node, Contact, Contact Request, Contract Line Item, Email Message, Entitlement, Entitlement Contact, Incident, Knowledge Article, Knowledge Article Version, Milestone, Problem, Service Contract, Solution, Swarm, Swarm Member

More Info

Service
Service | Salesforce Developer Center

How Do I Read These Diagrams?

See Salesforce Data Model Notation.