AgentQltyEvalEvent

Notifies subscribers of quality evaluations for agents that occur during voice calls, messaging sessions, and case interactions. This object is available in API version 68.0 and later.

Supported Calls

describeSObjects()

Special Access Rules

To access this object, you must be assigned QualityManagementEnabled org perm.

Fields

AgentId

Type: reference

Description: User ID of the agent quality evaluation event. This field is a relationship field.

Relationship Name: Agent

Refers To: User

AssessmentId

Type: reference

Description: Assessment ID of the quality evaluation event for the agent. This field is a relationship field.

Relationship Name: Assessment

Refers To: Assessment

EventUuid

Type: string

Properties: Nillable

Description: A universally unique identifier (UUID) that identifies the agent quality evaluation event.

InteractionId

Type: reference

Properties: Nillable

Description: Interaction ID of the agent quality evaluation event. This field is a polymorphic relationship field.

Relationship Name: Interaction

Refers To: Case, MessagingSession, VoiceCall

ReplayId

Type: string

Properties: Nillable

Description: Represents an ID value that is populated by the system and refers to the position of the event in the event stream. Replay ID values aren’t guaranteed to be contiguous for consecutive events. A subscriber can store a replay ID value and use it on resubscription to retrieve missed events that are within the retention window.

Type

Type: picklist

Properties: Restricted picklist

Description: Type of the Platform event that triggered the quality evaluation for the agent.