RealtimeAlertEvent
Notifies subscribers of Amazon CloudWatch alarm events from your Service Cloud Voice Amazon Connect instance. This object is available in API version 54.0 and later.
describeSObjects()
| Subscriber | Supported? |
|---|---|
| Apex Triggers |  |
| Flows | |
| Processes | |
| Pub/Sub API | |
| Streaming API (CometD) | |
/event/RealtimeAlertEvent
Accessing this object requires Service Cloud Voice with Amazon Connect enabled.
Yes
Type: string
Properties: None
Description: Required. Description of the alert fired.
Type: datetime
Properties: None
Description: Date and time when the alert occurred. For example: 2020-12-18 21:59:48.
Type: string
Properties: None
Description: Required. Name of the alert fired.
Type: string
Properties: None
Description: More information and data associated with the alert.
Type: string
Properties: None
Description: Required. Severity of the triggered alarm. Possible values: Values are Critical, Warning, or Information. When using Amazon CloudWatch with Service Cloud Voice, the following alarm states map to severity values: Values are ALARM maps to Critical, INSUFFICIENT_DATA maps to Warning, or OK maps to Information.
Type: string
Properties: None
Description: Required. The source of the alert. For example, this value can be the service name: AWS Cloudwatch.
The following example shows how to process RealtimeAlert events. This Apex trigger example fires when a platform event message is published and creates a Chatter post on the admin profile with event details.
The code example displays as a Chatter post that contains the following: