ConversationInsightEvent

Notifies subscribers whenever an Einstein Insight rule is triggered. This object is available in API version 60.0 and later.

Supported Calls

describeSObjects()

Supported Subscribers

Subscriber	Supported?
Apex Triggers
Flows
Processes
Pub/Sub API
Streaming API (CometD)

Subscription Channel

/event/ConversationInsightEvent

Special Access Rules

Users with CallCoachingUser, AutomaticActivityCapture, or HighVelocitySalesUser permissions have read access.

Fields

Detail

Type: string

Properties: Nillable

Description: The core activity identifier which is a lookup to the unified activity object details.

EventUuid

Type: string

Properties: Nillable

Description: A universally unique identifier (UUID) that identifies a platform event message.

InsightChannelType

Type: picklist

Properties: Restricted picklist

Description: The insight channel type. Possible values are EMAIL, VIDEO, or VOICE.

InsightKeywords

Type: json

Properties: Nillable

Description: The keywords associated with the insight.

InsightOwner

Type: string

Properties: Nillable

Description: The user ID of the owner of the triggering insight event.

InsightParticipants

Type: json

Properties: Nillable

Description: The participants associated with the insight.

InsightTypeKey

Type: string

Properties: Nillable

Description: The insight type key (or ID of the type in SIQ).

InsightTypeName

Type: string

Properties: Nillable

Description: The name of the insight type.

ReplayId

Type: string

Properties: Nillable

Description: Represents an ID value that is populated by the system and refers to the position of the event in the event stream. Replay ID values aren’t guaranteed to be contiguous for consecutive events. A subscriber can store a replay ID value and use it on resubscription to retrieve missed events that are within the retention window.

UnifiedActivity

Type: string

Properties: Nillable

Description: The activity ID of the unified activity object that generated the event.