getChatLog() for Lightning Experience
Returns the chat log of a chat associated with a specific recordId. This method works only in Lightning console apps.
| Name | Type | Description |
|---|---|---|
argumentObj | Object | An object containing all the arguments to be passed into this method. |
| Name | Type | Description |
|---|---|---|
recordId | String | The ID of the work associated with the current chat. |
This example retrieves the chat log for the given chat, logs the result, and if successful, saves the result to a variable.
Component Code:
Controller Code:
Returns a Promise. Success resolves to a response object containing the messages and customEvents properties. The Promise is rejected if there’s an error.
| Name | Type | Description |
|---|---|---|
customEvents | Array of customEvent objects. | An array of custom event objects representing the custom events that occurred during a chat. |
messages | Array of message objects. | An array of chat message objects containing all of the chat messages from the chat log. |
success | Boolean | true if getting the chat log was successful; false if getting the chat log wasn’t successful. |
The customEvent object contains a single event from the chat log and the following properties:
| Property | Type | Description |
|---|---|---|
source | String | The person who initiated the custom event, either the chat visitor or the agent. |
type | String | The type of custom event that occurred. |
data | String | The data of the custom event that was sent to the chat; corresponds to the data argument of the liveagent.chasitor.sendCustomEvent() method used to send this event from the chat window. |
timestamp | Date/Time | The date and time a custom event was received. |
The message object contains a single chat message from the chat log and the following properties:
| Property | Type | Description |
|---|---|---|
content | String | The text content of a message in the chat log. |
name | String | The name of the user who sent the message in the chat log. This name appears exactly as it is displayed in the chat log. |
type | String | The type of message that was received, such as Agent or Visitor. |
timestamp | Date/Time | The date and time the chat message was received. |