Monitor Chat Activity

Chat requests indicate when certain activities occurred during a chat session.

ChasitorNotTyping

Indicates that the chat visitor is not typing in the chat window.
ChasitorSneakPeek

Provides a chat visitor’s message that was viewable through Sneak Peek.
ChasitorTyping

Indicates that a chat visitor is typing a message in the chat window.
ChatEnd

Indicates that a chat visitor has ended the chat.
ChasitorIdleTimeoutWarningEvent

Informs the server when a warning is shown or cleared so that a transcript event can be created.
ChatMessage

Returns the body of the chat message sent by the chat visitor.
CustomEvent

Indicates a custom event was sent from the chat visitor during the chat.
Messages

Returns all messages that were sent between agents and chat visitors during a chat session.
MultiNoun

Batches multiple POST requests together if you’re sending multiple messages at the same time.