Einstein Bots API and SDK
Use Einstein Bots API to link your channels with your Einstein Bots. Access Salesforce records, run automation, and build great conversational experiences. Create a bot and a connected app in your Salesforce org, then use Einstein Bots API to start new sessions, reply to messages, and collect customer responses. Use Einstein Bots Java SDK and channel connector framework to integrate your external channel with Einstein Bots API.
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Key Features
  • Launch bots on your channels
    Leverage the power of Einstein Bots on the channels that your customers use every day. Connect to your custom channels and access the bot's natural language processing, view and update records, or launch flows and Apex.
  • Bot session management
    Control bot session life cycles directly from the API.
  • Bot transfers and escalations
    Fully customize bot transfers to fit your channel requirements.