Create Engagement Topic
Creates an engagement topic record that connects a given topic ID. For example, a service appointment ID, to a messaging session ID. If an engagement topic for this connection already exists, no action is taken.
This action is available in API version 63.0 and later.
URI: /services/data/vXX.X/actions/standard/createEngagementTopic
Formats: JSON, XML
HTTP Methods: POST
Authentication: Authorization: Bearer TOKEN
Where TOKEN is a variable.
| Input | Type | Description |
|---|---|---|
topicId | id | Required. The topic’s ID. |
| Output | Type | Description |
|---|---|---|
completionStatus | boolean | Defines whether the engagement topic was created successfully. |
Sample request body:
Sample response body: