Description: The duration in minutes of the scheduled appointment. It calculates the time between the scheduled start and end times in minutes. This is a calculated field.
Properties: Create, Defaulted on create, Filter, Group, Sort, Update
Description: Indicates if the Emergency Wizard global action schedules the appointment. If true, the service appointment has an emergency icon in the Field Service dispatcher console’s Gantt chart.
Description: The Hex color of the service appointment in the Field Service dispatcher console’s Gantt chart and the resource calendar.
FSL__GanttIcon__c
Type: textarea
Properties: Create, Nillable, Update
Description: A custom icon for the service appointment that appears in the Gantt chart, map, and appointment list. This helps dispatchers quickly identify appointment characteristics. For example, use a custom icon to indicate that an appointment is for a VIP or first-time customer. The format is a URL ending in an image suffix, such as .png or .gif. The image is scaled to 16 x 16 pixels.
Description: The label of the scheduled service appointment in the Field Service dispatcher console’s Gantt chart. This replaces the service appointment number in the chart.
Description: The Gantt Display Date filter in the date field dropdown menu in the Field Service dispatcher console to control which appointments are visible in the appointment list. When a service appointment’s Gantt Display Date falls within the Gantt time frame, the appointment is visible on the Gantt. For example, if a maintenance appointment must be completed within the next six months, you can set the date so that you see it on the Gantt every day. You can set up this field to update an important appointment’s Gantt Display Date to today’s date on a daily basis.
Description: The reason for when the service appointment is in jeopardy. Use this field only when the FSL__InJeopardy__c status is true. You can add custom picklist values.
Possible values:
Delayed Finish
Delayed Start
Due Date Approaching
No Response
Rejected by Contractor
FSL__InJeopardy__c
Type: boolean
Properties: Create, Defaulted on create, Filter, Group, Sort, Update
Description: Determines if a service appointment is in jeopardy. This helps dispatchers gain visibility to service appointments at risk. A user can manually set the service appointment status to In Jeopardy or this can be done automatically using, for example, process builders or triggers.
Default value: false
FSL__IsFillInCandidate__c
Type: boolean
Properties: Create, Defaulted on create, Filter, Group, Sort, Update
Description: Determines if this service appointment is considered as a candidate when filling in a schedule with the Fill-In Schedule feature. If a service appointment’s parent record is a work order or work order line item, the parent record’s FSL__IsFillInCandidate__c field must also be set to true for the appointment to be a candidate. Alternatively, instead of using this field, you can create a custom checkbox field, including formula fields, to evaluate whether this appointment is considered as a candidate. This can be done through the Field Service Settings page
Properties: Create, Defaulted on create, Filter, Group, Sort, Update
Description: Determines if this service appointment spans over multiple days. Alternatively, instead of using this field, you can create a checkbox formula field through the Field Service Settings page to evaluate whether it spans over multiple days or not.
Properties: Create, Defaulted on create, Filter, Group, Sort, Update
Description: Determines if this service appointment is pinned to the Field Service dispatcher console’s Gantt chart. Pinned service appointments can’t be manually dragged or automatically scheduled by any scheduling operation. Pinned service appointments have a lock icon in the Field Service dispatcher console’s Gantt chart.
Default value: false
FSL__Prevent_Geocoding_For_Chatter_Actions__c
Type: boolean
Properties: Create, Defaulted on create, Filter, Group, Sort, Update
Description: Determines if the service appointment’s BeforeUpdate Platform Apex trigger disables the Chatter Actions’s geolocation cleanup on address change. When this field is set to true, it prevents Chatter Actions to geocode the address and waits until Field Service does it after the address changes. This field is set to false after the cleanup completes.
Description: The type of the scheduling operation. For example, when not using Enhanced Scheduling and Optimization, if the service appointment is scheduled using drag and drop, the value is Manual. If the service appointment is scheduled using the Appointment Booking feature, the value is Automatic. When using Enhanced Scheduling and Optimization, if the service appointment is scheduled using drag and drop, the value is Drag and Drop. If the service appointment is scheduled using the Appointment Booking feature, the value is Schedule. This field is populated by the system. Don’t edit this field.
Additional values for each scheduling operation, available only with Enhanced Scheduling and Optimization:
Drag and Drop
Schedule
Global Optimization
In-Day Optimization
Resource Optimization
Default value: None
Possible values:
Automatic
Manual
None
Optimization
FSL__Schedule_over_lower_priority_appointment__c
Type: boolean
Properties: Create, Defaulted on create, Filter, Group, Sort, Update
Description: Determines whether you can schedule critical service appointments over lower priority appointments.
Description: A scheduling policy used by the scheduler for the service appointment. If you edit this field, the policy overrides the default one on the Field Service Settings page. If this field is empty, the field populates with the policy used by the scheduler after the service appointment gets scheduled.
This is a relationship field.
Relationship Name: FSL__Scheduling_Policy_Used__r
Relationship Type: Lookup
Refers To: FSL__Scheduling_Policy__c
FSL__UpdatedByOptimization__c
Type: boolean
Properties: Create, Defaulted on create, Filter, Group, Sort, Update
Description: Determines if the service appointment is updated by the optimizer. This field is populated by the system. Don’t edit this field.
Default value: false
FSL__Use_Async_Logic__c
Type: boolean
Properties: Create, Defaulted on create, Filter, Group, Sort, Update
Description: Determines if the scheduling features related to the service appointment run asynchronously. If you use UI features, such as the Appointment Booking global action, the managed package takes care of this async response for you.
Default value: false
FSL__Virtual_Service_For_Chatter_Action__c
Type: boolean
Properties: Create, Defaulted on create, Filter, Group, Sort, Update
Description: Determines if the service appointment is a candidate or dummy appointment. If the value is true, the appointment is ignored by your custom triggers. This field is populated by the system. Don’t edit this field.
Default value: false
Internal Fields
These internal fields are used by the Field Service managed package for Street Level Routing calculations. Although they’re publicly accessible, they must only be updated by the managed package.
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