Test the Interaction Service APIs

After you set up the Bring Your Own Bot (BYOB) demo connector, use it to validate your end-to-end integration with the Interaction Service.

The BYOB demo connector provides comprehensive testing capabilities for validating your integration. You can:

  • Simulate inbound messages from end users to your external bot.
  • Observe bot agent work creation and routing to the configured queue.
  • Choose to accept or decline the bot agent work request.
  • After accepting agent work, send messages on behalf of the bot to test the complete conversation flow and verify message delivery through your External Conversation Participant integration.

The demo connector helps you validate that your External Conversation Participant Integration Definition is correctly configured and tests the connection between your external bot and Salesforce Conversation APIs.

See Also