Messaging Object model

Use these core objects to manage tasks related to Messaging.

This diagram shows key Messaging objects. Each object lists fields related to that object. For a complete list of fields, click the object name. Each object name links to its reference documentation.

• MessagingChannel—A communication channel that an end user can use to send a message to an agent. A communication channel can be an SMS number, a Facebook page, or another supported messaging channel.
• MessagingChannelSkill—A junction object that associates a MessagingChannel with a Skill.

• ConversationEntry—A message or an event in the chat history between an agent and a messaging user.
  • To learn how to access conversation transcripts from standard and enhanced messaging sessions and voice calls, see Accessing Messaging and Voice Conversation Data in Salesforce Help.
• MessagingSession—A session with a Messaging user on a Messaging channel.
• MessagingEndUser—A single address, such as a phone number or Facebook page, communicating with a single Messaging channel.

• MessagingTemplate—A Messaging template used to send pre-formatted messages.
• MessagingDeliveryError—A log of triggered outbound failures.