Understand customer feedback as it evolves over time by engaging customers and users with relevant, personalized surveys. Incorporate survey data into your feedback management process and gain actionable insights at every stage of the customer lifecycle.
Salesforce Feedback Management (SFM) Business API performance can be impacted if a POST request exceeds 5,400 calls per minute and if a PATCH request exceeds 2,700 calls per minute at the org level. For more rate limit information, see Connect REST API Limits.
Note
Available resources are:
| Resource | Description |
|---|---|
/connect/surveys/SURVEY_ID/survey-invitation-emails Where SURVEY_ID is a variable. | Email survey invitations to up to 300 participants. You can email leads, contacts, or users in your org. Either a link to launch the survey or a question can be embedded in the email invitations. |
/connect/surveys/SURVEY_ID/survey-response Where SURVEY_ID is a variable. | Create responses using the invitation configuration details and initiate the process of submitting the survey responses by making a POST request. Submit the survey responses using the PATCH request. |
/connect/surveys/SURVEY_ID/invitation​/SURVEY_INVITATION_ID/survey-response Where SURVEY_ID and SURVEY_INVITATION_ID are variables. | Initialize the process of submitting survey responses and return the details of the first page of the survey by making a POST request. Submit the survey responses using the PATCH request. |
Salesforce Surveys Invitation Emails Resource
Email survey invitations to up to 300 participants. You can email leads, contacts, or users in your org. Either a link to launch the survey or a question can be embedded in the email invitations.
Survey Responses Using Invitation Configurations (POST, PATCH)
Create responses using the invitation configuration details and initiate the process of submitting the survey responses by making a POST request. Submit the survey responses using the PATCH request. You can create a survey to collect data from customers, employees, or other people whose feedback you need. The survey responses are stored in the SurveyResponse object and the responses to individual questions in the SurveyQuestionResponse object.
Surveys Responses Using Invitation ID (POST, PATCH)
Initialize the process of submitting survey responses and return the details of the first page of the survey by making a POST request. Submit the survey responses using the PATCH request. You can create a survey to collect data from customers, employees, or other people whose feedback you need. The survey responses are stored in the SurveyResponse object and the responses to individual questions in the SurveyQuestionResponse object.
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