Omni-Channel Components for the Salesforce Console

Omni-Channel lets your call center route any type of incoming work item to the most qualified, available agents.

Omni-Channel Components for the Lightning Console JavaScript API

Omni-Channel lets your call center route any type of incoming work item to the most qualified, available agents. The Lightning Console JavaScript API for Lightning Experience includes several methods and events that let you control how Omni-Channel works within the Lightning Service Console for your organization.
Omni-Channel Components for the Salesforce Console Integration Toolkit

The Salesforce Console Integration Toolkit includes several objects that let you control how Omni-Channel works within the Salesforce console for your organization. If your org is using Salesforce Classic, use Salesforce Console Integration Toolkit methods.