React Native Integration Guide

This guide provides a comprehensive overview of integrating the Agentforce Mobile SDK with your React Native application.

Overview

The React Native Agentforce SDK is a bridge to the native iOS and Android SDKs, providing a JavaScript API to configure and launch Agentforce conversations. It supports two agent modes:

Service Agent: Anonymous customer support with zero authentication required
Employee Agent: Authenticated internal use with OAuth via the Salesforce Mobile SDK

Getting Started

Before you begin, make sure you’ve reviewed the Requirements and completed the Installation steps.

For a quick introduction, see the Quick Start Guide.

Integration Topics

Explore these topics to integrate the SDK into your application.

Setup

Requirements - System requirements and prerequisites
Install the SDK - iOS and Android setup

Configuration

Configure the SDK - Service Agent and Employee Agent configuration, feature flags

Features

Conversations - Launching conversations, lifecycle, additional context, hidden prechat fields
Delegates - Logger, navigation, and view provider delegates
Employee Agent Authentication - Mobile SDK auth integration and token management

Reference

Limitations - Feature comparison with native SDKs
Troubleshooting - Common issues and solutions

Key Features

Feature	Description
Service Agent	Anonymous customer support with no auth required
Employee Agent	Authenticated access with OAuth via Mobile SDK
Feature Flags	Toggle multi-agent, voice, camera, PDF upload
Hidden Prechat Fields	Pre-populate form data for Service Agent sessions
Additional Context	Pass contextual variables to personalize responses
Delegates	Logger, navigation, and custom view provider callbacks

Native SDKs

This bridge wraps the platform-specific Agentforce SDKs:

AgentforceMobileSDK-Android (Maven)
AgentforceMobileSDK-iOS (CocoaPods)