Object Reference for Salesforce and Force.com

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Skill

Represents a category or group that Live Agent users can be assigned to. This object is available in API version 24.0 and later.

Supported Calls

create(),  describeSObjects(),  query(),  retrieve(),  update(),  upsert()

Fields

Field Name Details
DeveloperName
Type
string
Properties
Create, Filter, Group, Sort, Update
Description

The unique name of the object in the API. This name can contain only underscores and alphanumeric characters, and must be unique in your organization. It must begin with a letter, not include spaces, not end with an underscore, and not contain two consecutive underscores. In managed packages, this field prevents naming conflicts on package installations. With this field, a developer can change the object’s name in a managed package and the changes are reflected in a subscriber’s organization.
Language
Type
picklist
Properties
Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description

The language of the skill.
MasterLabel
Type
string
Properties
Create, Filter, Group, Sort, Update
Description

The name of the skill.

Usage

Use this object to assign Live Agent users to groups based on their abilities. The skills associated with a LiveChatButton determine which agents receive chat requests that come in through that button.