Skill

Represents a category or group that Live Agent users or field service resources can be assigned to. This object is available in API version 24.0 and later.

For information about Work.com skills on a user’s profile, see the ProfileSkill topic.

Note

Supported Calls

create(), describeSObjects(), query(), retrieve(), search(), update(), upsert()

Fields

Field Name	Details
Description	Type textarea Properties Create, Nillable, Update Description The description of the skill.
DeveloperName	Type string Properties Create, Filter, Group, Sort, Update Description The unique name of the object in the API. This name can contain only underscores and alphanumeric characters, and must be unique in your org. It must begin with a letter, not include spaces, not end with an underscore, and not contain two consecutive underscores. In managed packages, this field prevents naming conflicts on package installations. With this field, a developer can change the object’s name in a managed package and the changes are reflected in a subscriber’s organization. When creating large sets of data, always specify a unique DeveloperName for each record. If no DeveloperName is specified, performance may slow while Salesforce generates one for each record. Note
Language	Type picklist Properties Create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description The language of the skill.
LastViewedDate	Type date Properties Filter, Nillable, Sort, Update Description The timestamp for when the current user last viewed the skill.
MasterLabel	Type string Properties Create, Filter, Group, Sort, Update, idLookup Description The name of the skill.

Usage

Live Agent

Use this object to assign Live Agent users to groups based on their abilities. The skills associated with a LiveChatButton determine which agents receive chat requests that come in through that button.

Field Service Lightning

Use this object to track certifications and areas of expertise in your workforce. After you create a skill, you can:

Assign it to a service resource via the Skills related list on the resource’s detail page. When you assign a skill to a service resource, you can specify their skill level and the duration of the skill.
Add it as a required skill via the Skill Requirements related list on any work type, work order, or work order line item. When you add a required skill to a work record, you can specify the skill level.

Object Reference for Salesforce and Lightning Platform

Skill

Supported Calls

Fields

Usage