Skill

Represents a category or group that Live Agent users can be assigned to. This object is available in API version 24.0 and later.

For information about Work.com skills on a user’s profile, see the ProfileSkill topic.

Note

Supported Calls

create(), describeSObjects(), query(), retrieve(), update(), upsert()

Fields

Field Name	Details
DeveloperName	Type string Properties Create, Filter, Group, Sort, Update Description The unique name of the object in the API. This name can contain only underscores and alphanumeric characters, and must be unique in your organization. It must begin with a letter, not include spaces, not end with an underscore, and not contain two consecutive underscores. In managed packages, this field prevents naming conflicts on package installations. With this field, a developer can change the object’s name in a managed package and the changes are reflected in a subscriber’s organization. When creating large sets of data, always specify a unique DeveloperName for each record. If no DeveloperName is specified, performance may slow while Salesforce generates one for each record. Note
Language	Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description The language of the skill.
MasterLabel	Type string Properties Create, Filter, Group, Sort, Update Description The name of the skill.

Usage

Use this object to assign Live Agent users to groups based on their abilities. The skills associated with a LiveChatButton determine which agents receive chat requests that come in through that button.

Object Reference for Salesforce and Force.com

Skill

Supported Calls

Fields

Usage