Skill

Represents a category or group of Chat users or service resources in Field Service or Workforce Engagement. This object is available in API version 24.0 and later.

For information about WDC skills on a user’s profile, see the ProfileSkill topic.

Note

Supported Calls

create(), describeSObjects(), query(), retrieve(), update(), upsert()

Fields

Field Name	Details
Description	Type textarea Properties Create, Nillable, Update Description The description of the skill.
DeveloperName	Type string Properties Create, Filter, Group, Sort, Update Description The unique name of the object in the API. This name can contain only underscores and alphanumeric characters, and must be unique in your org. It must begin with a letter, not include spaces, not end with an underscore, and not contain two consecutive underscores. In managed packages, this field prevents naming conflicts on package installations. With this field, a developer can change the object’s name in a managed package and the changes are reflected in a subscriber’s organization. When creating large sets of data, always specify a unique DeveloperName for each record. If no DeveloperName is specified, performance slows down while Salesforce generates one for each record. Note
Language	Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description The language of the skill.
LastViewedDate	Type datetime Properties Filter, Nillable, Sort Description The timestamp for when the current user last viewed the skill.
MasterLabel	Type string Properties Create, Filter, Group, idLookup, Sort, Update Description The name of the skill.

Usage

Chat

Use this object to assign Chat users to groups based on their abilities. The skills associated with a LiveChatButton determine which agents receive chat requests that come in through that button.

Field Service

Use this object to track certifications and areas of expertise in your workforce. After you create a skill, you can:

Assign it to a service resource via the Skills related list on the resource’s detail page. When you assign a skill to a service resource, you can specify their skill level and the duration of the skill.
Add it as a required skill via the Skill Requirements related list on any work type, work order, or work order line item. When you add a required skill to a work record, you can specify the skill level.

Workforce Engagement

Use this object to specify areas of expertise in your workforce. After you create a skill, you can:

Assign it to a service resource via the Skills related list on the resource’s detail page.
Add it as a required skill via the Skill Requirements related list on a job profile.

Object Reference for the Salesforce Platform

Skill

Supported Calls

Fields

Usage