Service Cloud Voice Implementation Guide

Overview
Examples of Common Use Cases
Contact Flows
Lambda Functions
Telephony Integration REST API
Connect API to Update Transcripts
Toolkit API
Limits and Scaling
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Update Transcripts with Connect REST API

Use Connect REST API to update transcripts for voice calls. This functionality can also be used for redacting content in transcripts.

These Connect API resources provide programmatic access to voice transcripts (also called “conversation entries”) so that customers can build custom solutions with voice transcripts.

/connect/conversation/conversationIdentifier/entries (GET)
Get conversation entries.
/connect/conversation/conversationIdentifier/entries (PATCH)
Update conversation entries.