Service Cloud Voice Implementation Guide

Overview
Examples of Common Use Cases
Contact Flows
Lambda Functions
Telephony Integration REST API
Connect API to Update Transcripts
Toolkit API
Telephony Events
Conversation Events
Next Best Action
Lightning Data Service
Toolkit API Sample Code
Limits and Scaling
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Service Cloud Voice Toolkit API

Service Cloud Voice Toolkit API is a collection of front-end event listeners and API methods for interacting with the Service Cloud Voice product. The API is available for Lightning components built using the Aura framework.

In order to protect our customers’ data, Service Cloud Voice Toolkit API methods and event listeners are available only to Aura components built or installed within the org’s namespace. Custom components built within the org and components installed using unmanaged packages will function properly. Custom components installed through managed packages, such as on the AppExchange, are not able to use the Service Cloud Voice Toolkit API.

This toolkit is available to all customers. All customers may use this toolkit to interact with Einstein Next Best Action. Some portions of this toolkit rely on features available only through Service Cloud Voice.