ServiceChannel

Represents a channel of work items that are received from your organization—for example, cases, chats, or leads.

For more information, see ServiceChannel in the Object Reference for the Salesforce Platform, and SOAP API Developer Guide.

Fields

Field Name	Field Label	Type	Digits	Length
`AcwExtensionDuration`	Extension duration (seconds)	int	9
`AfterConvoWorkMaxTime`	Duration (seconds)	int	9
`CapacityModel`	Capacity Model	picklist		255
`CreatedById`	Created By ID	reference		18
`CreatedDate`	Created Date	datetime
`CustomSoundId`	Static Resource ID	reference		18
`DeveloperName`	Developer Name	string		80
`DoesCheckCapOnOwnerChange`	Check agent capacity on reassigned work items	boolean
`DoesCheckCapOnStatusChange`	Check agent capacity on reopened work items	boolean
`DoesMinimizeWidgetOnAccept`	Minimize the Omni-Channel widget when work is accepted	boolean
`DoesOverridePresenceAudio`	Override agents' audio settings	boolean
`HasAcwExtensionEnabled`	Let agent extend timer	boolean
`HasAfterConvoWorkTimer`	Override After Conversation Work settings in presence configuration	boolean
`HasAutoAcceptEnabled`	Automatically accept work requests	boolean
`Id`	Service Channel ID	id		18
`IsDeleted`	Deleted	boolean
`Language`	Master Language	picklist		40
`LastModifiedById`	Last Modified By ID	reference		18
`LastModifiedDate`	Last Modified Date	datetime
`MasterLabel`	Service Channel Name	string		80
`MaxExtensions`	Max Extensions	picklist		255
`RelatedEntity`	Custom Object Definition ID	picklist		255
`SoundLength`	Sound Length (Seconds)	int	9
`StatusField`	Custom Field Definition ID	picklist		255
`SystemModstamp`	System Modstamp	datetime