ServiceChannel

Represents a channel of work items that are received from your organization—for example, cases, chats, or leads. This object is available in API version 32.0 and later.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see ServiceChannel in the Object Reference for the Salesforce Platform.

Fields

Field Name	Field Label	Type	Digits	Length
`AcwExtensionDuration`	Extension duration (seconds)	int	9
`AfterConvoWorkMaxTime`	Duration (seconds)	int	9
`CreatedById`	Created By ID	reference		18
`CreatedDate`	Created Date	datetime
`CustomSoundId`	Static Resource ID	reference		18
`DeveloperName`	Developer Name	string		80
`DoesMinimizeWidgetOnAccept`	Minimize Omni-Channel component when work is accepted	boolean
`DoesOverridePresenceAudio`	Override agents' audio settings	boolean
`HasAcwExtensionEnabled`	Let agent extend timer	boolean
`HasAfterConvoWorkTimer`	Override After Conversation Work settings in presence configuration	boolean
`HasAutoAcceptEnabled`	Automatically accept work requests	boolean
`Id`	Service Channel ID	id		18
`IsDeleted`	Deleted	boolean
`Language`	Master Language	picklist		40
`LastModifiedById`	Last Modified By ID	reference		18
`LastModifiedDate`	Last Modified Date	datetime
`MasterLabel`	Service Channel Name	string		80
`MaxExtensions`	Max Extensions	picklist		255
`RelatedEntity`	Custom Object Definition ID	picklist		255
`RoutingConfigurationId`	Routing Configuration ID	reference		18
`SoundLength`	Sound Length (Seconds)	int	9
`SystemModstamp`	System Modstamp	datetime

Salesforce Field Reference Guide

ServiceChannel

Fields