Set Up Authentication

Set up authentication between the Salesforce app and the telephony provider.

This guide is for telephony providers who are creating a solution that integrates Salesforce Voice with their telephony system. If that’s not you, see the Salesforce Voice with Telephony Providers Implementation Guide or Salesforce Help. To update your solution to include Messaging capabilities from Bring Your Own Channel for CCaaS along with Salesforce Voice, see the Bring Your Own Channel for CCaaS Developer Guide.

Set Up Single Sign-On

Set up single sign-on (SSO) to test it for your solution.
Develop a Telephony System Login Page

If needed, create a telephony system login page that appears in the Omni-Channel utility in the Lightning service console.