Salesforce Console Developer Guide

Salesforce Console Developer Guide
Lightning Console API
Salesforce Classic API
When to Use the Salesforce Console Integration Toolkit
Salesforce Console Integration Toolkit Support Policy
Sample Visualforce Page Using the Salesforce Console Integration Toolkit
Working with the Salesforce Console Integration Toolkit
Methods
Methods for Primary Tabs and Subtabs
Methods for Navigation Tabs
Methods for Computer-Telephony Integration (CTI)
fireOnCallBegin()
fireOnCallEnd()
fireOnCallLogSaved()
getCallAttachedData()
getCallObjectIds()
onCallBegin()
onCallEnd()
onCallLogSaved()
onSendCTIMessage()
sendCTIMessage()
setCallAttachedData()
setCallObjectIds()
Methods for Application-Level Custom Console Components
Methods for Push Notifications
Methods for Console Events
Methods for Chat
Methods for Omni-Channel
Other Resources
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onSendCTIMessage()

Registers a function that is fired when a message is sent with the sendCTIMessage(). Use to get information or send information between an interaction log and a custom console component. This method is only available in API version 31.0 or later.

Syntax

Arguments

Name Type Description
eventHandler function JavaScript method called when a message is sent with the sendCTIMessage() method.

Sample Code–Visualforce

Response

This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:

Name Type Description
message string The message that was sent with the sendCTIMessage() method.