VPL-CreateCustomerInteractionTopicInOS

This Integration Procedure creates a topic ID for a customer interaction.

Sample Input

1{
2    "VLocityNoRootNode": {},
3    "interactionId": "a1S4W000006A1aIUAS",
4    "outcome": "Canceled",
5    "process": "Buy Add-On",
6    "reason": "",
7    "subscriptionId": "",
8    "ws": "/lightning/r/vlocity_cmt__CustomerInteraction__c/a1S4W000006A1aIUAS/view"
9}

Parameter	Required/Optional
interactionId	Required
outcome	Required
process	Required
reason	Required
subscriptionId	Required
VLocityNoRootNode	Required
ws	Required

Sample Output

1{
2  "AccountId": "",
3  "ContactId": "",
4  "interactionId": "a1S4W000006A1aIUAS",
5  "interactionTopicId": "a1R4W000004cw9UUAQ"
6}

Called By

Flows:
- Agent console: Customer topic

Calls

Data Mapper: VPL-CreateInteractionTopic

Media Cloud

VPL-CreateCustomerInteractionTopicInOS

Sample Input

Sample Output

Called By

Calls