Claim

Represents the types of claims, such as life, auto, or home.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Special Access Rules

To access this object on your Public Sector Solutions org, Benefit Disbursement must be enabled and you must have the Benefit Disbursement Access permission set or the Benefit Disbursement permission set license.

To access this object on your Experience Cloud site, users need the Benefit Assistance Community Access permission set or the Benefit Assistance for Communities permission set license.

Fields

Field	Details
AccountId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The ID of the account related to the claim. This field is a relationship field. Relationship Name Account Relationship Type Lookup Refers To Account
ActualAmount	Type currency Properties Create, Filter, Nillable, Sort, Update Description The actual amount that was billed for the repair of damages.
ApprovedAmount	Type currency Properties Create, Filter, Nillable, Sort, Update Description The amount that was approved for the repair of damages based on an agent's inspection.
AssessmentDate	Type dateTime Properties Create, Filter, Nillable, Sort, Update Description The date on which the claim was officially assessed.
CaseId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The ID of the case that created the claim. This field is a relationship field. Relationship Name Case Relationship Type Lookup Refers To Case
ClaimReason	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The reason for initiating the claim.
ClaimReasonType	Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description The category that the claim reason belongs to. For example, natural disaster, accident. Picklist values aren't predefined for this field. Before you create a record, ensure that your Salesforce admin has defined picklist values based on your organization’s requirement.
ClaimType	Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description The type of the claim. Picklist values aren't predefined for this field. Before you create a record, ensure that your Salesforce admin has defined picklist values based on your organization’s requirement.
EstimatedAmount	Type currency Properties Create, Filter, Nillable, Sort, Update Description The estimated cost of damages given by the owner or the repair shop.
FinalizedDate	Type dateTime Properties Create, Filter, Nillable, Sort, Update Description The date on which the claim was marked resolved, with claim status as approved or rejected.
FnolChannel	Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description The channel through which the loss was reported.
IncidentSite	Type address Properties Filter, Nillable Description The place where the accident took place. This is a compound field of type Address and combines these fields: IncidentSiteCity, IncidentSiteCountry, IncidentSiteGeocodeAccuracy, IncidentSiteLatitude, IncidentSiteLongitude, IncidentSitePostalCode, IncidentSiteState, and IncidentSiteStreet. For more information, see Address Compound Fields.
InitiationDate	Type dateTime Properties Create, Filter, Nillable, Sort, Update Description The date on which the claim was initiated.
IsAuthoritiesNotified	Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates whether the authorities have been informed about the accident. The default value is `false`.
IsClosed	Type boolean Properties Defaulted on create, Filter, Group, Sort Description Indicates whether the claim has been closed. The default value is `false`.
LastReferencedDate	Type dateTime Properties Filter, Nillable, Sort Description The timestamp for when the current user last viewed a record related to this record.
LastViewedDate	Type dateTime Properties Filter, Nillable, Sort Description The timestamp for when the current user last viewed this record. If this value is null, it’s possible that this record was referenced (LastReferencedDate) and not viewed.
LossDate	Type dateTime Properties Create, Filter, Nillable, Sort, Update Description The date on which the accident took place.
LossType	Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description The type of the loss for which the claim was initiated. Picklist values aren't predefined for this field. Before you create a record, ensure that your Salesforce admin has defined picklist values based on your organization’s requirement.
Name	Type string Properties Create, Filter, Group, idLookup, Sort, Update Description Required. The claim number in the claims management system.
OwnerId	Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description ID of the record owner. This field is a polymorphic relationship field. Relationship Name Owner Relationship Type Lookup Refers To Group, User
RenewalChannel	Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description The channel through which the insurance policy associated with this claim was renewed.
ReportDate	Type dateTime Properties Create, Filter, Nillable, Sort, Update Description The timestamp for when the accident report was filled out.
ReportNumber	Type string Properties Create, Filter, Group, idLookup, Nillable, Sort, Update Description The number of the accident report.
ReportingAuthority	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The name of the authority who filled out the accident report.
Severity	Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description The severity of the claim. Picklist values aren't predefined for this field. Before you create a record, ensure that your Salesforce admin has defined picklist values based on your organization’s requirement.
SourceSystem	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The name of the system this record was obtained from.
SourceSystemIdentifier	Type string Properties Create, Filter, Group, idLookup, Nillable, Sort, Update Description The unique ID of this record in the source system.
Status	Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description The status of the claim.
Summary	Type textarea Properties Create, Nillable, Update Description The description of the claim.
UsageType	Type picklist Properties Create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description The usage type of the record. Possible values are: `Automotive` `Manufacturing`
VisitDate	Type dateTime Properties Create, Filter, Nillable, Sort, Update Description The timestamp for when the agent visited the site of the accident or the place where the vehicle was moved after the accident.
VisitSite	Type textarea Properties Create, Nillable, Update Description The site that the agent visited.

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

ClaimFeed: Feed tracking is available for the object.
ClaimHistory: History is available for tracked fields of the object.
ClaimShare: Sharing is available for the object.

Public Sector Solutions Developer Guide

Claim

Supported Calls

Special Access Rules

Fields

Associated Objects