Incident

An Incident is any unplanned business interruption that has wide-sweeping impacts and requires an urgent fix. This object contains the details of the incident, documenting the history of the incident from registration to closure. This object is available in API version 53.0 and later.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see Incident in the Agentforce IT Service Developer Guide and Object Reference for the Salesforce Platform.

Fields

Field Name	Field Label	Type	Length
`Category`	Category	picklist	40
`CreatedById`	Created By ID	reference	18
`CreatedDate`	Created Date	datetime
`Description`	Description	textarea	32000
`DetectedDateTime`	Detected Date Time	datetime
`EndDateTime`	End Date Time	datetime
`Id`	Incident ID	id	18
`Impact`	Impact	picklist	40
`IncidentNumber`	Incident Number	string	255
`IsDeleted`	Deleted	boolean
`IsMajorIncident`	Major Incident	boolean
`LastModifiedById`	Last Modified By ID	reference	18
`LastModifiedDate`	Last Modified Date	datetime
`LastReferencedDate`	Last Referenced Date	datetime
`LastViewedDate`	Last Viewed Date	datetime
`OwnerId`	Owner ID	reference	18
`ParentIncidentId`	Parent Incident ID	reference	18
`Priority`	Priority	picklist	40
`PriorityOverrideReason`	Priority Override Reason	string	255
`ReportedMethod`	Reported Method	picklist	40
`ResolutionDateTime`	Resolution Date Time	datetime
`ResolutionSummary`	Resolution Summary	textarea	32000
`ResolvedById`	Resolved By ID	reference	18
`StartDateTime`	Start Date Time	datetime
`Status`	Status	picklist	40
`StatusCode`	Status Code	picklist	255
`SubCategory`	Sub Category	picklist	40
`Subject`	Subject	string	255
`SystemModstamp`	System Modstamp	datetime
`Type`	Type	picklist	40
`Urgency`	Urgency	picklist	40

Salesforce Field Reference Guide

Incident

Fields